Privacy Policy

Welcome to TheWrittenHouse website (https://thewrittenhouse.com)] (the ‘Site’). This policy informs you of how we, when acting as a Data Controller, collect, use, share, transfer, retain, protect, and disclose information that identifies you personally, or is associated with you (‘Personal Data’) when you use the Site, and your rights in respect of that Personal Data.

We are committed to respecting and protecting your data and your privacy in accordance with applicable legislation.  We endeavour to be transparent about how we use any Personal Data we collect and we’ll only use this information in a legal and ethical way and in compliance with the requirements and principles of prevailing privacy and data protection laws, as applicable.

By accessing and/or using and/or interacting with any part of the Site and/or downloading from the Site, you agree to the collection and use of Personal Data in accordance with this policy. Refer also to our Terms and Conditions which are incorporated herein by reference.

1. DEFINITIONS

• The information we collect is more technically referred to as ‘data’. ‘Data’ may include:
• Personal Data
• Usage Data
• Cookies Data
• Non-personally-identifiable Data

(Collectively referred to as ‘Data’).

• ‘Personal Data’ means any information relating to a living, identifiable person. This includes your name, address, telephone number, email address, contact numbers, transaction-related information, cookies and usage Data, as well as any other information relating to you or a combination of information which, when put together, can personally identify you.
• ‘Processing’ means how the information is used – everything from how we collect it, how we store it and everything in between.

2. PRINCIPLES

• At https://thewrittenhouse.com we are guided by the general principles of prevailing data protection and privacy laws. The processing of your information will comply with the following principles:
• Lawful, transparent and fair;
• Only be used for the purpose for which it was collected;
• We only collect the information we actually need for our specified purpose;
• The information we collect and process is accurate;
• We only keep the information for as long as we need it; and
• We do our best to maintain the confidentiality and integrity of the information.

3. WHAT THIS POLICY COVERS:

• This Policy informs you of our policy around:

1. Who owns the Data
2. What Data we collect
3. How and why we collect Data
4. How we use the Data
5. Transfer of Data
6. When would we share your Data? / Third-Party access to your Data
7. How we protect your Data
8. Children’s Privacy
9. How you can control how your Data is used (including your rights and responsibilities)

3.1            Who owns the Data

You own your Data.  When you access the Site, use the Site, create an account with us, purchase eContent through the Site, you agree to the collection and use of the Data according to the terms of this Policy.

If you have any questions about your Data, please contact us.

3.2            What Data we collect

We collect different types of information which may include Personal, usage, cookies and non-personally identifiable Data.

3.3.           How and why we collect Data

The Site obtains the Data you provide when you access and/or use and/or interact with any part of the Site and/or download from the Site, including creating an account with us. 

3.3.1        Personal Data

We can only collect Personal Data that you give to us.  This can be done in different ways, including:

• When you access and use the Site
• When you register/create an account on the Site
• When you provide payment information
• Any time you provide Personal Data through the Site.

Through this Site, your Personal Data may specifically be used as follows:

• We store your email address and password for authentication and login purposes;
• We use your real name for your account but this is not displayed publicly;
• Age verification is required but this information is not stored;
• Your location (country) and language preferences will be stored;

We do not sell or rent any Personal Data supplied by you and we will only share such Personal data in accordance with the terms of this Policy.  Any Personal Data you supply to us will, therefore, only be used and processed for the purpose for which it was intended and in accordance with the terms of this policy – including any e-mail addresses, phone numbers and other contact information you voluntarily submit through the Site in the course of inquiries and comments.

3.3.2        Usage Data:

We may collect Usage Data about you and your device/s whenever you access and/or use and/or interact with the Site (‘Usage Data’).  This Usage Data may include, but shall not necessarily be limited to, details on:

• Type of device you use to access/use/interact with our Site;
• Your device’s unique ID;
• The IP address of your device;
• Your device’s operating system and version;
• The type of internet browser you use;
• Unique device identifiers;
• Diagnostic data;
• Real-time location information; and
• Information about the way you use and access the Site and how you interact with the Site.

3.3.3        Cookies Data:

Cookies are small files that are stored on your device for record-keeping purposes.  We use cookies and similar tracking technologies (like beacons, tags and scripts) to collect and track information and your use of our Site.  This information means we can improve our Site and enhance your experience with the Site.  

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Refer to our Cookie Policy for more information on the types of Cookies we use and how we use them.

3.3.4        Non-personally Identifiable Data:

This is information that can’t be used to identify you individually.  It is collected through the cookies and is used to periodically analyse the Site logs – this is more information that can help us to improve our Site and your experience of our Site.  Typically, this information is used to monitor systems administration, to conduct server troubleshooting and for security purposes.

3.4            How we use Data

The Data we collect is used for various different purposes, including:

• To administer your account and to give you access to particular tools and services we offer;
• To notify you of any changes to the Site;
• To enable you to participate in the interactive features of the Site if and when you choose to do so;
• To provide customer care and support;
• To provide analysis of the information to provide and improve our services and our Site;
• To monitor the use of the Site;
• To detect, prevent and address any technical issues;
• To run promotions and surveys; and
• To send email/s in response to accounts, inquiries and comments.

3.5            Transfer of Data

TheWrittenHouse is a UK-based business serving customers across the globe.  This may require delivering our services through the use of third-party processors.  This means that your Data may be transferred to – and maintained on – servers that are located in countries that may not have the same protections for your Data.  We won’t transfer your Personal Data to any organisation or country that doesn’t have the same privacy ethos and standards as it would if it was processed within the United Kingdom.

Once you submit any Data through the Site you are agreeing to the terms of this Privacy Policy and to the possible transfer and processing of your Data.  Please contact us should you want any further information on the countries to which Personal Data may be transferred and the specific mechanism used by us when transferring your Personal Data.

3.6            When would we share your Data? / Third Parties with access to Personal Data

There are times when we disclose your Data but only in the good faith belief that the disclosure is necessary to:

• Comply with a legal obligation;
• Protect and defend the rights or property of our business;
• Prevent or investigate possible wrongdoing in connection with the Site;
• Protect the personal safety of all users of the Site;
• To perform service-related services and/or updates and/or modifications; and
• To protect against legal liability.

We are committed to reducing to a minimum the number of Third Parties we use – this means we can lower the risks of your Data being breached. You are advised to acquaint yourself with the content of each Third Party’s privacy policy. Once you leave the Site, e.g., click on a third-party link, you are no longer bound by our Privacy Policy and Terms and Conditions.

3.7            How we protect your Data

The security of your Data is very important to us.  Although no Data can be guaranteed to be 100% secure when transmitted over the internet or electronically stored, we do have appropriate collection, storage and processing practices in place for the Data we collect to help protect against any unauthorised access to, alteration of, disclosure and/or destruction of Data stored on our Site.

Any Data exchanged between you and our Site is done over an SSL secured communication channel and is encrypted and protected with digital signatures.  This means we do our best to make sure the transfer of your Data is as secure as we can reasonably make it.

We also take further precautionary measures by striving to use commercially acceptable means to protect the security of the transmitted Data, however, we cannot guarantee its absolute security. 

We may use the services of third-party companies and/or individuals to perform service-related services in relation to the Site or to assist us in analysing how the Site is used.  These third parties will only have access to such Data as is required to enable them to fulfil their tasks and they are required to maintain the same level of confidentiality and integrity as they would their own confidential information.

You agree to hold us harmless for any security breach and/or unauthorised use of your Personal Data by Third parties. Furthermore, you agree to hold us harmless for any disclosure of your Personal Data through the Site without our knowledge and consent.

3.8            Children’s Privacy 

Our Site and services are not designed for, or targeted at, children 13 years of age or under and we do not intentionally collect or maintain Personal Data of anyone under the age of 13.  If we become aware that we have collected the Personal Data of anyone under the age of 13, we will take steps to remove that information from our servers.

Children under the age of 16 may require parental consent to provide Personal Data. If you are a parent/guardian and you are aware that your Child/ren have provided us with Personal Data, please contact us.  Our Terms and Conditions set out that you are required to represent that you are of sufficient legal age to register your details. 

Children have the same rights as adults over their Personal Data.

3.9        How you can control how your Data is used

3.9.1    Your rights:

Depending on the jurisdiction in which you reside and the Privacy Laws applicable to your Personal Data, you may have the following rights, which may require a verified request to exercise. Your request may be rejected if you are unable to verify your identity:

Right of Access. You have the right to get confirmation from us on whether or not your Personal Data is being processed and, if such Personal Data is being processed, you have the right to request and gain access to the Personal Data that is being processed.

Right to Rectification. If any of your Personal Data is not correct, you have the right to have the information corrected and you can also give us additional information to complete any incomplete Data.

Right to Restriction of Processing. You can request that we restrict/stop the processing of your Personal Data for a certain period of time (including indefinitely) and/or under certain circumstances.  If you do restrict the processing of your Personal Data, it could affect your ability to use/access/interact with all or parts of our Site.

Opt-out.  You can stop us from collecting any Data by our Site by de-registering your account or you can send us an opt-out via email.

Right of Erasure.  We will keep your Data for as long as you use the Site and for a reasonable time afterwards, as required.  If you would like us to delete Data that has been provided by you via the Site, please contact us.  Some or all of the Data may be needed for you to have the full experience of your account registration.  Should you wish us to delete this Data it will affect your ability to access and use the Site effectively.

Right to Object. You have the right to object to the processing, or further processing, of your Personal Data, for profiling and/or direct marketing purposes.

Right to Filing Complaints. You have the right to file a complaint with the data protection authority if you aren’t happy with the way in which your Personal Data is being processed.

Right to bring legal proceedings or claim compensation for damages. You can take us to court or claim compensation if we breach applicable legislation in relation to the collection and/or processing of your Personal Data.

Cookies.  Most browsers are set to accept cookies, but you can set your browser to refuse these.  Disabling cookies from our Site may affect your ability to use all or parts of the Site.

Should you wish to exercise any of your rights, please contact us at: support@thewrittenhouse.com.

TheWrittenHouse reserves the right to charge a reasonable fee to process your request.  TheWrittenhouse may also reject a request if your request is excessive, repetitive, or not valid under applicable law.  

3.9.2        Your responsibilities:

It is your responsibility to ensure that the Data you provide us with is accurate, complete and up-to-date.

4. CHANGES. We reserve the right to make changes to this Privacy Policy from time to time.  You are responsible for periodically checking for updates.
5. CONTACT US. If you have any questions about this Privacy Policy, please feel free to contact us at support@thewrittenhouse.com.

January 2023